Senior Client Success Executive
Remote
Full Time
Experienced
Our client is seeking a talented individual with deep experience working with Payors in the healthcare field to help our Client Success team execute this vision. If you’re a driver and a doer, motivated by helping clients meet their business goals, and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you.
You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of the team and organization.
What you’ll do:
What you’ll need
You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of the team and organization.
What you’ll do:
- Act as the primary relationship manager for key healthcare clients (post sales), ensuring satisfaction and driving retention
- Serve as a trusted advisor, deeply understanding clients’ business objectives, challenges, and success metrics
- Develop and execute strategic plans to align client goals with company solutions and services
- Focus on ensuring your clients achieve their business goals
- Serve as primary advocate address and resolve escalated client concerns with urgency and transparency, ensuring high satisfaction levels
- Collaborate cross-functionally with internal teams (Product, Operations, Sales, and Implementation) to ensure seamless delivery and client success
- Initiate data analysis and interpretation for client accounts; identify areas of opportunity
- Monitor client utilization and engagement, proactively identifying and mitigating risks
- Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns
- Advocate for client needs internally to inform product roadmap, enhancements, and service improvements
- Lead regular check-ins and QBRs (Quarterly Business Reviews) with client leadership to ensure alignment and success
- Coordinate with the Growth team to identify expansion opportunities within existing clients
- Consolidate and report client feedback to our product team
- Other duties as required - we are a thriving, growing company so as a team we cover many areas
What you’ll need
- Bachelor’s degree required, Masters preferred
- 8+ years of experience in client management and/or operations in the healthcare and/or health tech field
- Experience managing Medicare Advantage and other MCO programs
- Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions
- Detail orientation and strong verbal communication skills is a must
- Project Management experience is a plus – certification is not necessary
- Experience in communicating technical concepts to clients
- Must have an entrepreneurial spirit and enjoy a fun and challenging environment
- Must be able to multi-task and work beyond the job description
- A clinical background is a plus, but is not required
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